Frequently Asked Questions
How do you access ETF Global?
What are the products and/or services provided by your company?
What type of clients does ETFG serve?
Can you provide collateral that details the offering to subscribers?
What is the price of your product or service? If this is a discount offering, how do users receive the discount?
Can you describe the ETFG research model?
Is there a White Paper available on the ETFG Research model?
Are all ETPS, including ETNs, levered and inverse, all covered by ETF Global?
How often does ETF Global update its Quant Scores and Diamond Ratings?
How often are the reports updated?
Can users request free trials, what is the process, and what is the duration of the trial?
What is required for the Free Trial?
Is a credit card required for the Free Trial?
How will users subscribe to your service?
How are logons and user ID’s established?
Upon sign-up, is there a contract term?
What is the process and frequency for billing new users?
Where should users email or call with questions?
Where is ETF Global located?
How long has ETF Global been in business?
Who owns ETF Global?
Q: How do you access ETF Global?
ETF Global® is accessible at either www.etfg.com or www.etfglobal.com
Q: What are the products and/or services provided by your company?
ETF Global (ETFG®) is a leading provider of research, investment decision support applications, proprietary risk analytics and educational offerings for Exchange-Traded Products. The ETFG research platform, which is driven by the ETFG Quantitative Model (ETFG Quant), supports the overall investment process with a variety of strategies and applications to pursue return, manage risk, utilize investment analysis and generate investment ideas.
Q: What type of clients does ETFG serve?
ETF Global services three primary client communities:
Investment Professionals: Financial Intermediaries, Financial Advisors, Investment Consultants, Financial Planners, Insurance Professionals, Annuity Professionals, Certified Public Accountants, Attorneys, Private Bankers, Private Wealth Managers
Capital and Middle Markets: Capital Markets Desks, Trading Desks, Execution Management Systems, Order Management Systems, Algorithmic Trading Firms, Liquidity Providers
Institutional Investors: Asset Owners and Managers, Pension Funds, Endowments, Foundations, Family Offices, Hedge Funds, Mutual Funds, Commercial Banks, Insurance Companies, Broker-Dealers, Private Banks
Q: Can you provide collateral that details the offering to subscribers?
Full-Site-Access includes all applications, tools and data available at www.etfg.com
Q: What is the price of your product or service? If this is a discount offering, how do users receive the discount?
ETF Global services a broad range of client segments ranging from Financial Intermediaries to Large-Scale Institutions which carry different prices for the respective services. You can see a matrix of licenses available under the Subscriptions section which is located under the About tab.
Q: Can you describe the ETFG research model?
The ETFG® Quant Model: The universe of equity ETFs reviewed by ETFG Quant represents the broadest range of industry groups, sectors and geographic regions. The ETFG Quant model assigns a daily ranking to all relevant products using proprietary algorithms and employing dozens of industry metrics to gauge how likely an equity ETF will outperform the market in the foreseeable future. ETFG Quant has four primary drivers within the model: Behavioral Finance (Technical Analysis & Sentiment), Fundamental Analysis, Global Themes and Quality. For more detailed information regarding the ETFG Quant Model, please review the ETFG Quant White Paper under the Quant button. For detailed information regarding the ETFG® Quant Model Rankings, please review all the Equity ETFs ranked by ETFG Quant at http://www.etfg.com/research/quant
Q: Is there a White Paper available on the ETFG Research model?
Yes, please review the ETFG® Quant White Paper at: www.etfg.com/quant-white-paper
Q: Are all ETPS, including ETNs, levered and inverse, all covered by ETF Global?
Yes, our aggregated database includes the 2,400+ U.S. Listed Exchange-Traded Products (ETPs) that include Exchange-Traded Funds (ETFs), Exchange-Traded Notes (ETNs) and Exchange-Traded Commodities/Currencies (ETCs).
Q: How often does ETF Global update its Quant Scores and Diamond Ratings?
ETF Global updates its Quant Scores, Red Diamond Risk Ratings and Green Diamond Reward Ratings daily.
Q: How often are the reports updated?
Daily except for weekly/monthly specific reports i.e., Weekly Select List, Monthly Liquidation Watch
Q: Can users request free trials, what is the process, and what is the duration of the trial?
ETFG offers a 21 Day Free Trial on the site.
Q: What is required for the Free Trial?
User enters: First Name, Last Name, Telephone, Company, E-mail address & creates a Username & Password.
Q: Is a credit card required for the Free Trial?
No, credit card information is not required for the Free Trial
Q: How will users subscribe to your service?
Via website located at www.etfg.com with billing via credit card
Q: How are logons and user ID’s established?
User creates their own Username and Password on our site
Q: Upon sign-up, is there a contract term?
Yes - Users may subscribe Quarterly or Annually
Q: What is the process and frequency for billing new users?
Via Credit Card Quarterly or Annually
Q: Where should users email or call with questions?
Online Support:
Billing: billing@etfg.com
Technical: support@etfg.com
Research: research@etfg.com
Education/Trailing: edu@etfg.com
Live Support:
Research Help Desk (9-5 ET): (212) 223-3834
Billing/Subscription/Admin (9-5 ET): (212) 223-ETFG (3834)
Q: Where is ETF Global located?
ETF Global maintains it headquarters in midtown New York City with additional operations in Pittsburgh, PA and Toronto, Canada.
Q: How long has ETF Global been in business?
ETF Global was founded in June 2011.
Q: Who owns ETF Global?
ETF Global is a privately held company with two primary, Institutional shareholders and significant employee ownership.
